Great service for my vehicle
Great sales staff and mechanics.
I am very disappointed in the SUV I purchased at Carriage Motors. It broke down the second day after I bought it-problems in the electrical system. I called them and they said "sorry, but you bought it AS IS". Yes, for the financial fellow who wrote up the contract said it would cost $7,100 for an extended warranty. That was nearly the purchase price of the vehicle!! I live on Social Security and am single, which I don't want pity, guess I am at fault and I don't believe in suing people so will somehow work this out. I needed the vehicle to transport my family safely and this one was in my price range-and I trusted Carriage wouldn't sell anyone something that is ready for recycling!! Single gals...don't go there!
Their service is always honest and up front and they don't try to sell you things you don't need. The sales team has always treated me fairly and done every thing they promise to do. Have been a very happy customer for years.
I wouldn't give it one star if I didn't have to. Took my truck to the service department to be worked on 8/2016 they said I need an intake gasket. I said okay, so they replaced the intake gasket.(3 days later, after I complained) Called and said that was done but that I had a lifter knocking. Now I didn't have a lifter knocking when I took it up there. So when I picked up I paid $620. Drove it home popped hood when I got home because it was pouring down rain when I got to Carriage and my truck was already out front. So when I got home I popped the hood looking around and asked my husband why I didn't have any antifreeze in my reserve tank. So he checked and I had no antifreeze what so ever. So we checked the oil. Nothing on the dipstick. I had no oil or antifreeze in my truck. So I called back to Carriage where I Spoke with Randy the first time. He said within the 10 minutes of me having my truck I could've drained my own oil. And that my truck was knocking before I brought it in. Granted it had been to two mechanics before that who disagreed. And they weren't fixing anything. Including oil or antifreeze. Very rude people,very unprofessional. A couple days later my husband had a voice-mail to call up to Carriage. So I called, apparently no one had left a message for me to call them. (lie) So I spoke with a Ryan guy who also told me he was doing nothing to help in fixing my truck and to get an attorney. They're extremely unprofessional. They don't pay attention to anything they're doing. Especially to my truck. I took my truck to another local in town where he said I had no oil or antifreeze. Both commonly drained to repair intake gasket. I also had him fix my lifter knocking. They had gotten gasket pieces down in the lifter gumming it up causing it to knock! I wouldn't recommend them to anyone! Worst service I've ever had. And that's why they so don't trust a mechanic!
Carriage Motors is a US Car Dealer based in Beatrice, Nebraska. Carriage Motors is located at 206 S 6th St, Beatrice, NE 68310, USA.
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